Frequently Asked Questions
Everything you need to know about your next musical masterpiece.
How do you ensure the safety of guitars during shipping?
Every instrument undergoes a professional inspection and is packed using specialized heavy-duty boxes, neck supports, and climate-controlled padding to prevent damage during transit.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.
Do you provide a setup service before shipping?
Yes, our in-house luthiers perform a multi-point setup on every guitar, including action adjustment and intonation, so your instrument is ready to play right out of the box.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for higher-end equipment.
Are your products covered by a warranty?
All new instruments come with a full manufacturer's warranty. Additionally, Guitars Garden provides a one-year limited warranty on all certified pre-owned gear.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery in real-time.